FAQ'S
Expensive taste, beautifully affordable.
Fragrance & scent
Are these real designer fragrances?
No and we'd never claim they are. Scentéry fragrances are our own original creations, inspired by the scent profiles of iconic designer fragrances. We're an independent New Zealand brand, not affiliated with any designer house.
Will it smell exactly like the fragrance it's inspired by?
It will feel unmistakably familiar - the same character, the same mood, the same notes you fell for. But it's our interpretation rather than a reproduction, and fragrance is deeply personal: skin chemistry, temperature, even the weather can shift how a scent wears. Most people find the resemblance striking. We'd always rather set that expectation honestly than oversell it.
How long do they last?
We formulate at a premium concentration for genuine longevity, so your scent lasts through the day. Longevity varies with skin type and how you apply it.
How can I make my fragrance last longer?
Spray onto clean, moisturised skin - hydrated skin holds fragrance far better than dry skin. Aim for pulse points: wrists, the base of the throat, behind the ears, inside the elbows. And resist rubbing your wrists together; it crushes the top notes and shortens the wear.
What concentration are your fragrances?
Every Scentéry fragrance is an eau de parfum, built on high-grade fragrance oils at a premium concentration. It's the difference between a scent that fades by lunchtime and one that's still with you at dinner.
How should I store my perfume?
Somewhere cool, dark and dry, with the cap on - a drawer or a shelf away from the window is perfect. Heat, direct sunlight and steamy bathrooms are what turn a beautiful fragrance, so the windowsill and the shower shelf are the two spots to avoid.
How long will my bottle keep?
Stored well and unopened, several years. Once opened, we'd suggest enjoying it within about 12 to 24 months - though if you've found your signature, it rarely lasts that long.
Choosing your scent
What sizes do you offer?
Most fragrances come in a 10ml and a 50ml. A 10ml is a lovely way to try before you commit.
I'm not sure which scent to choose — where should I start?
Start with the icon you already love. Every fragrance tells you the designer scent that inspired it, along with its notes and scent family, so you can find your way to something familiar. If you're still deciding, the 10ml is made for exactly this - try two or three, then commit to the one you keep reaching for. And if you'd like a personal recommendation, email us. We genuinely enjoy this part.
The Scentéry Standard
Are they clean and safe?
Every fragrance is phthalate-free, IFRA-compliant, vegan and cruelty-free - the Scentéry Standard. We recommend patch-testing before first use.
I have sensitive skin or allergies — can I wear Scentéry?
Sensitivities vary from person to person, as with any fragrance. We recommend patch-testing on a small area before your first full wear, and stopping use if any irritation occurs. If you have a known allergy, email us at hello@scentery.co.nz before you buy - we're always happy to share what we know about a fragrance first.
Do you test on animals?
Never - not at any stage, and not through anyone we work with. Every Scentéry fragrance is vegan and cruelty-free.
Where are your fragrances made?
Right here in New Zealand. We blend and bottle locally in small, considered batches, which means tighter quality control, fresher fragrance, and a brand you can actually reach when you need us.
Shipping & delivery
Where do you ship?
New Zealand-wide, with fast tracked delivery. We don't ship outside New Zealand at this stage. Shipping is free on NZ orders over $75.
How much is shipping?
Free on New Zealand orders over $75. Under $75, shipping is a flat $6.95.
How quickly will my order arrive?
For all orders we aim to fulfil them within business day, From there, estimated shipping times are:
Auckland - 1-3 Days
North Island - 1-3 Days
South Island - 2-4 Days
Please allow an additional two days for rural delivery, as well as public holidays and major sale periods such as Black Friday.
Do you deliver to rural addresses?
We do - just allow an additional two days on top of the usual delivery time.
Will I get tracking?
Yes. Every order is sent tracked, and your tracking number will land in your inbox as soon as your parcel is on its way.
I've entered the wrong delivery address — can I change it?
We can only update your shipping details if your order hasn't been dispatched yet, so email hello@scentery.co.nz as quickly as you can. Once a tracking number has been issued the address can't be changed, and you'll need to contact your local courier depot to request an address update. Scentéry isn't responsible for items delivered to an incorrect address provided by the customer, and if a parcel is returned to us for that reason, additional shipping fees apply to resend it to the correct location.
My order is taking longer than expected.
Check your tracking first - it will usually tell you exactly where things are. Once your order has been shipped, Scentéry isn't responsible for delivery delays caused by factors beyond our control, such as courier backlogs, weather or peak periods. If something looks genuinely stuck, email hello@scentery.co.nz with your order number and we'll help you chase it up.
Orders & returns
Can I change or cancel my order?
Email hello@scentery.co.nz as soon as you can with your order number. If your order hasn't been dispatched yet, we'll do our very best to sort it — once it's on its way, we're no longer able to make changes.
Can I return a fragrance if I change my mind?
For hygiene reasons we're unable to accept change of mind returns, including personal preference changes. If an item arrives faulty, we'll absolutely make it right — see the next question.
My order arrived damaged or faulty — what should I do?
Please inspect your order upon delivery and give us notice within 14 days of delivery, by email at hello@scentery.co.nz or through our contact page. Include your order number and clear photo and video evidence demonstrating the fault. Subject to availability, Scentéry will provide you with a replacement product.
Do you offer refunds?
For hygiene reasons we can't accept change of mind or personal preference returns, so we don't refund on preference. Where an item is clearly faulty, our policy is to send a replacement, subject to availability. Please note that Scentéry is not responsible for missing returns or packages, and we can only process your request once we have received the returned item in our warehouse. Full details are on our Shipping & Returns page, and none of this affects your rights under the Consumer Guarantees Act.
About Scentéry
Why are your fragrances so much less than the originals?
Because you're not paying for a name, a celebrity face, or a marble counter in a department store. You're paying for what actually matters - a beautifully composed fragrance, a high concentration for real longevity, and packaging worth displaying. That's where every dollar goes.
Are you affiliated with the designer brands you mention?
No. Scentéry is an independent New Zealand brand, and we are not associated with, endorsed by or sponsored by any designer house or fragrance company. All trademarks and brand names belong to their respective owners, and we reference them only to describe the scent character that inspired one of our own fragrances.
How do I get in touch?
Email hello@scentery.co.nz or use our contact page. We're real people, we reply quickly, and we would genuinely love to help you find your signature.